• Cloud Migration • Bimodal IT • CI/CD Pipeline

In 2018, our customer launched a programme to migrate 80 percent of its own IT services to the cloud by 2022. The aim of the first year was to digitize existing solutions and migrate them to the cloud along with other existing services.

The development of the program's products was agile and took place in five individual projects. From 2019, the program changed its priority from speed to quality, which was to be implemented via corresponding process adaptations and a common operating model of heterogeneous, bimodal IT. To this end, various IT service management practices were implemented in accordance with both ITILv3 and ITIL 4. These processes are supplemented by agile working methods, as described in the DevOps principles and the Scrum Guide, among others. In order to make the changes introduced measurable, key figures for the processes were introduced and interfaces were adapted.

In the meantime, the programme has developed a professional structure "on the side" with our support and has thus prepared itself for regular operation without losing speed and flexibility. We used various frameworks to create the processes and organizational structure for the desired bi-modal IT, while at the same time identifying measures to professionalize the development process as part of the process design. To this end, we were directly involved in the design of the CI/CD pipeline – both theoretically via process descriptions and practically, directly in Azure DevOps.

Finally – in preparation for the next targeted expansion stage, continuous testing - a recurring evaluation phase was used to identify and continuously implement potential improvements to both the processes and the tools used.